Symantec Endpoint Protection requires a paid license after the trial period expires or when your current license expires. You can apply an existing license to a product upgrade. After you install Symantec Endpoint Protection Manager, you have 60 days to purchase enough license seats to cover all of your deployed clients. To administer licenses, you must log on to Symantec Endpoint Protection Manager with a management server system administrator account, such as the default account admin.
You use the License Activation Wizard to activate new or renewed licenses, or when you convert a trial license to a paid license. You license Symantec Endpoint Protection according to the number of clients that you need to protect the endpoints at your site.
You need to purchase a license in the following situations:. You want to purchase Symantec Endpoint Protection. Your trial license expired.
License Serial Number
Your paid license expired. Your license is over-deployed. After you purchase your license, you receive an email with a Symantec license file (.slf) or a license serial number.
You can use the serial number to activate the installation. You can also use the serial number to download a copy of the.slf file from the Licensing Portal.
You do not need to manually download a license file. Activate your purchased license You use the License Activation Wizard in the Symantec Endpoint Protection Manager console to import and activate your Symantec product license. Before you activate the license, you must have one of the following items:. A Symantec license serial number.
A Symantec license file (.slf) You receive one or the other of these when you purchase a license. Back up your license files Back up your license files to preserve them in case the database or the computer's hard disk becomes damaged. Review the preconfigured license notifications Preconfigured license notifications alert administrators about expired licenses and other license issues. Keep track of when your licenses expire, and renew your licenses Check the status for each license that you imported into the console to see whether you need to renew a license or purchase more licenses.
Licensing Portal and License Management User Guide The Licensing Portal User Guide is great for first-time users, or if you want to learn more about how to use the overall portal. The Licensing Management User Guide provides step-by-step examples for how to use this application Licensing Portal Demos. License Portal FAQs The list below contains the most commonly asked questions related to License Portal Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: A: The Symantec Licensing Portal is a customer self-service web portal, hosting applications used for registering and managing your newly purchased or upgraded product licenses.
Applications include: Get A License Key, Manage My Licenses, Get Software (FileConnect) & My Account. LKWeb & Eflex are additional applications that are assigned to specific contract business. Q: A: The License Certificate is your legal proof of purchase document that you receive after ordering new products and services from Symantec. The License Certificate typically includes both a Product License page and a Maintenance Entitlement page, each identifying the new item(s) purchased and unique Serial Number identifiers for each item, which are required for License Key activation. Q: A: The Version Upgrade Notification is a document sent to registered users and/or technical contacts, in physical or electronic form.
The Notification lists new product versions that your organization is entitled to for maintaining an active product maintenance agreement. It also contains information such as Notification ID and Customer Number, which are needed to complete the product version upgrade process. Q: A: The 'Get a License Key' application enables customers to register their New Purchase Serial Numbers or process their Version Upgrade Notification IDs, in order to get license keys to activate specific features of their products.
Most Symantec products require activation for at least one function, some require activation of multiple functions (e.g., multiple serial numbers must be registered to get all necessary license keys). Additionally, customers can 'rehost' or move existing node-locked licenses between host machines from this application. Q: A: The 'Manage My Licenses' application allows you to administer and track licenses present in your catalog. From this application you can retrieve specific license details for each license you own or for each license that has been shared to your login user name.
Q: A: The 'Get Software (FileConnect)' application allows Symantec customers to download their enterprise products as soon as they are available, rather than waiting for physical product delivery. In most locations, FileConnect is also used for customers to request physical media shipments for Version Upgrades. Q: A: Symantec Voucher Center application allows users to redeem vouchers created by Symantec OEM Partners. A voucher typically entitles users to a specific piece of Symantec software.
Q: A: Some Symantec resellers provide a Voucher Document to the customer when selling Symantec products. The document may be in either physical or electronic form. The voucher document should be clearly labeled with the Voucher Number and the reseller's Sales Order Number. If that information is not clear or if the information is missing from your voucher document, please contact the vendor that you purchased from for assistance. Q: A: The Enterprise Flexible (eFlex) program is designed to meet the needs of customers who require flexible deployment across a variety of our products. Within the Enterprise Flexible application, customers are able to deploy licenses on demand and the cost of the license will be subtracted from their contract total.
Q: A: You cannot create an Enterprise Flex user account by clicking the Create Account Button on the Login Page. Please contact Customer Care or the super user at your organization for assistance. Q: A: LKWeb is an application that enables Symantec's OEM Partners to create and register licenses, allowing them to bundle Symantec products with the products that they sell. Q: A: You cannot create an LKWeb user account by clicking the Create Account Button on the Login Page. Please contact Customer Care or the super user at your organization for assistance. Q: A: Click the 'MySymAccount' tab in the upper right hand corner to access your account profile. In the Login Details section, change your password and click Submit.
Q: A: Your password can be reset and forwarded to your original email address using the 'Forgot Your Password' link from the Login page. Q: A: Symantec safeguards your privacy and security; view the Symantec Software Privacy Policy. We require 128-bit encryption and require Internet Explorer 5.x and higher.